Book direct - Use your Stay NSW Vouchers

Book directly with us to redeem your Stay NSW Voucher

If you haven’t already, you can apply for your vouchers here:

You need to book directly with us to redeem the vouchers via phone 02 4335 0400 or email


Voucher rules

The voucher can be used :

  • once (if the bill is less than $50, the remaining balance cannot be used)
  • 7 days a week, including public holidays
  • at participating NSW businesses
  • for an accommodation booking
  • until 9 October 2022.

The voucher cannot be:

  • redeemed for cash, gift voucher or credit note
  • used for:
    • Airbnb, online accommodation booking platforms and travel agents.
    • food or drinks
    • spa services.


To apply you must:

  • be aged 18 years or over
  • be a NSW resident.

What you need

  • a MyServiceNSW Account – you can create an account when you start your application
  • 2 proof of identity documents such as your NSW driver licence, Medicare card, Australian passport. 
    Note: The names on your documents must match.
  • a mobile device (iOS or Android) to download the latest version of the Service NSW app and use the voucher.

How to redeem the vouchers

  1. Choose a participating business where you’ll use the voucher.
  2. Log in to the Service NSW App on your mobile device.
  3. Select ‘Vouchers’.
  4. Select the valid voucher you wish to use.
  5. Present the voucher QR code for the business to scan at payment.
  6. Your device will show the voucher as being used.

If you do not have a mobile device, you can provide the business with a printed voucher or voucher code instead.

Both printed and digital options can be scanned by participating businesses.

Terms & Conditions apply

Eligible voucher activities

  • Businesses can redeem vouchers for the cost of the room booking only.
  • Vouchers can be used 7 days a week, including public holidays.

Ineligible voucher activities

  • The vouchers cannot be redeemed for any other products or services.